At Sorted, we strive to ensure your satisfaction with every purchase. In the event that you receive a faulty or incorrect product, you may request a return or exchange by contacting us within 7 days of delivery. Please note that during the unboxing process, evidence is required to prove that a faulty product was delivered. Our team will assess the situation and provide further instructions on the return/exchange process. We aim to resolve any issues promptly and efficiently to ensure a positive shopping experience for our customers.
Which items are eligible for a Free Replacement?
Items are eligible for free replacements. If an eligible item is out of stock from the seller, it cannot be replaced. Only a refund against the returned item will be issued.
What are the conditions for Free Replacement?
Items within the return window and in stock (exact same item) with the same Manufacturer are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
● The item received is physically damaged;
● The item received has missing parts or accessories;
The item received is different from the description on the product detail page on sortedservice.in or
The item received is defective/does not work properly.
Note:
A free replacement cannot be created for an item that was returned and replaced once earlier.
If the item has missing parts or accessories, you may try to contact the Manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
If your item requires replacement, can only be created if the product is available and the serial number should not be tampered. In case the product is not available, please “Contact Us” to request a refund.
